SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Comment expédiez-vous les colis?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Livrez-vous dans le monde entier?
Oui. Nous offrons l'expédition gratuite vers plus de 200 pays à travers le monde. Cependant, il existe certaines localisation vers lesquelles nous ne pouvons effectuer de livraison. Si vous êtes situés dans un de ces pays nous vous contacterons.
Qu'en est-il des douanes?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Combien de temps prend la livraison?
Les délais de livraison varient selon les localisations. Voici nos estimations:
| Localisation |
*Délais de Livraison Estimés |
| United States |
10-30 Jours ouvrés |
| Canada, Europe |
10-30 Jours ouvrés |
| Australie, Nouvelle Zélande |
10-30 Jours ouvrés |
| Amérique du Sud et Centrale |
15-30 Jours ouvrés |
| Asie |
10-20 Jours ouvrés |
| Afrique |
15-45 Jours ouvrés |
*Cela n'inclut pas notre délais de traitement de 2 à 5 jours.
Fournissez vous des informations de suivi?
Oui, vous recevrez un email contenant vos informations de suivi une fois que votre commande sera expédiée. Si vous n'avez pas reçu d'informations de suivi dans les 5 jours, s'il vous plait contactez nous.
Mon suivi indique "pas d'information disponible actuellement".
Pour certaines sociétés de livraison, cela prend de 2 à 5 jours ouvrés pour que les informations de suivi s'actualisent dans le système. Si votre commande a été passée il y a plus de 5 jours ouvrés et qu'il n'y a toujours pas d'information sur votre numéro de suivi, s'il vous plait contactez-nous.
Mes articles seront-ils envoyés en un seul colis?
Pour des raisons logistiques, des articles d'une même commande peuvent être envoyés dans des colis séparés, même si vous avez spécifié l'expédition combinée.
Si vous avez d'autres questions, s'il vous plait contactez-nous et nous feront le nécessaire pour vous aider.
RETURNS
Annulation de commande
Toutes les commandes peuvent être annulées jusqu'à ce qu'elles soient expédiées. Si votre commande a été payée et que vous avez besoin de la modifier ou de l'annuler, vous devez nous contacter dans les 12 heures maximum. Une fois que processus d'emballage et d'expédition a commencé, la commande ne peut plus être annulée.
Remboursements
Votre satisfaction est notre priorité n°1. Par conséquent, vous pouvez demander un remboursement ou une nouvelle expédition pour les produits commandés si:
- Si vous avez not recevez le produit dans le délais garanti (45 jours non incluant 2 à 5 jours de délais de traitement) vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous avez reçu le mauvais article, vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous ne voulez pas le produit que vous avec reçu, vous pouvez demander un remboursement, mais vous devez renvoyer l'article à votre frais et l'article doit être inutilisé.
Nous faisons not remettre un remboursement si:
- Votre commande n'est pas arrivée dû à des circonstances en notre contrôle (i.e. une mauvaise adresse de livraison fournie)
- Votre commande n'est pas arrivée dû à des circonstances exceptionnelles en dehors du contrôle de webinformation.fr (i.e. non accepté par les douanes, retardé par une catastrophe naturelle).
- Other exceptional circumstances outside the control of
*Vous pouvez soumettre votre demande de remboursement dans les 15 jours après que la période garantie de livraison (45 jours) ai expiré. Vous pouvez le faire en envoyant un message sur Contactez-nous page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Echanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
S'il vous plait ne nous renvoyez pas votre achat à moins que nous vous y ayons autorisé.
Quelques raisons d'acheter vos produits chez nous:
SAFE SHOPPING
Nous faisons tout notre possible pour faire de votre expérience de shopping non seulement plaisante, fluide et sans prise de tête, mais également sécurisée.
LIVRAISON GRATUITE
Profitez de services d'expédition internationales qui opèrent actuellement dans plus de 200 pays à travers le monde.
RETOURS GRATUITS
Ce n'est pas un problème si vous changez d'avis! Vous pouvez nous renvoyer votre commande pour un remboursement complet, nous vous couvrons avec notre protection complète de l'acheteur.
NOUVEAUX ARRIVAGES
De tous nouveaux produits sont disponibles régulièrement.
PROMESSE DE PRIX
Nous ne voulons pas que vous ayez à choisir entre les meilleures valeurs et les meilleurs services. C'est pourquoi nous offrons des prix compétitifs.
SERVICE CLIENT EXCELLENT
Une équipe de support professionnelle et compétente toujours heureuse de vous aider.
Adresse Email
Vérifiez le statut de votre commande en ligne. Aussi simple que ça!
Good good good product good good good product good good good product good good good product
Very good product, it perfectly fulfills its function and does not move, being very comfortable to wear for running. Don't expect great sound quality, but it's perfect for listening to podcasts.
I was recommended bone conduction earphones by my audiologist to help with ear pain when masking tinnitus. Little bit of bass loss in the music but they are very comfortable and i can ride my bicycle with them on and take phone calls although i still need to get used to the buttons to answer. So far excellent value for money.
Really good sound quality, very comfortable, and i’ll see if the battery holds up.
Since it's bone conduction earphones, you can talk while working outside. It's really nice to be able to listen to music and move freely.
Lovely
Sound quality in correct listening, pleasant wearing, even with glasses. On the other hand, the quality of the microphone for calls is not good at all. The voice is very distorted and difficult for interlocutors to understand.
Arrived early. Perfect.
Nickel, completely matches what I wanted. It's not a Hi-Fi headset but it's perfect for running while hearing outside noises.
Okay, thank you.
These are extraordinary! The spacial sound field and audio quality amazed me. I have difficulty keeping earbuds in, and i love that i am not isolated using bone conduction. I wish i'd tried these years ago and not wasted $$ on many pairs of earbuds. Wore them in the shower with no problem. Power lasts all day.
Real xiaomi brand
Solid sound quality for the price. Easy to connect and get started
Works well, I use it for my sports sessions, it lacks a bit of power in terms of sound but for the price... For the battery, I use it for no more than an hour per session and it lasts.
Love them
It sounds very good, it's comfortable, the shipping was fast. It looks of good quality.
The sound quality is good, and I'm glad I bought it. I wore it while running, and there was no slippage or issues. The price is also reasonable, so I recommend it.
Everything in order. Exactly as described. Good quality. I've already bought several to gift to friends.
They are much better than I expected, I have used them while riding and it's great.
These work great, out of the box and easy to use. 10/10, would recommend.
Excellent. The sound is spectacular, especially if earplugs are used.
It’s ok, for that cost is good product.
Very good headphones, I used them twice and they work properly.
excellent product
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It looks very good, it's not original, but it sounds good, it charges quickly, it's fully charged in two hours.
Good battery - good sound quality. They are louder with ear plugs in!
It looks good quality. I recommend it, it doesn't take long, don't hesitate, we'll see how it sounds.
As described, works nice.
For the price, this product is very good. The bass could be better.
As described
They work well and sound good.
good product
These headphones are very good. Quality/money perfect+
High-performance headphones, good quality, exactly as advertised, fast delivery... I highly recommend, the stereo sound quality is very good.
In line with my expectations.
Beautiful original, it works great for me, I recommend the purchase, it's not underwater.
It works perfectly, great for running on the road so you know when cars are coming.
RAS Conforme - perfect for my use
Quick delivery, works well
Very good quality, top-notch.
Very good for watching videos on the train. It also allows you to walk while being attentive to your surroundings.
Correct description. Lack of support against the front side of the ear. The sound volume is limited.
Surprised by the sound quality, it's hard to do better in terms of quality/price ratio.
Perfect item, works well. Not bad sound quality.
I hope they make a noise cancellation version of these earphones… cause their 10/10.
Works perfectly.
Honestly, the best earphone I have bought.
Super nice earphones, the previous ones got worn out! So ordered again.
Great
Excellent product ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Nice headphones. Good workmanship and pleasantly light to carry. Sound quality is okay, not exceptional but okay for the price I would say.
Very fast shipping great deal i'm charging them up now i will add added feed
Love the comfort quality of sound and so far the battery life
Item matches the description. They are a bit tight. Communication a bit too present Fast shipping
Decent product. Wish band behind neck was more adjustable and included are what looks like plastic ear plugs but no instructions what to do with them. If i press on the speakers, the sound gets sharper. I didn’t reach out to the store yet for more info so rating of store communications is not applicable at this time but had to rate it anyway
Unfortunately, they are uncomfortable for my small ears and small head. But the sound is good
Perfect
Not for myself ordered for a friend
The box was pretty beat up but the earphones were fine and work perfectly. This is my second purchase of this model and they are nearly as good as my $100 shokz.
They look good quality and have good sound, they arrived before the estimated time. Thank you, thank you.
The headphones work well, they are acceptable in noisy environments, the earband is a bit large, it should be adjustable. Without noise, they sound very good, perfect for listening to music and understanding the surrounding noises.
Very good, it sounds nice, the battery lasts several days, and it is comfortable to use.
They hold up well, play decently. They are good for cycling, but you can't go too fast.
Surprisingly good quality. Did not expect such sound and really deep low frequencies. Not suited for loud environments (not the product flaw but technology in it self).
This product is really great, the quality is very good, and the price is also very affordable. I am very satisfied and strongly recommend it!
Good sound quality but not adjustable.
Muffled
Not bad
Used for a soild couple hours immediately after receiving them surprisingly comfortable, is real bone conduction, seem well worth the price
This is the second time I buy these headphones, the quality price is great, they are super comfortable to wear, they sound very good, I have already bought 4, everyone who leaves them will buy some.
Smaller than i expect but still great
Man these are great. Fantastic audio by bone conduction standards, fantastic battery life, useful usb-c and very comfortable for my head. I wear them running, around the house and listening before sleep in bed. Highly recommended.
I love it!!!!!!! !
These are well made, the battery lasts longer than my phone battery. I used them for over 8 hours. Playing music about half of it at full volume, when i was done there was still 60% battery. They have decent sound.
The sound is above-preferably good and the steering wheel headphones themselves are very light. You barely notice that you wear it. Also fine to wear with (sonne) glasses!
Tested in the swimming pool for 30 minutes, good sound quality and no leaking so far. Also it seems to be a real xiaomi product, getting another one.
Just like described works very well. No issues or problems. We'll probably order them again fast delivery.