SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Comment expédiez-vous les colis?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Livrez-vous dans le monde entier?
Oui. Nous offrons l'expédition gratuite vers plus de 200 pays à travers le monde. Cependant, il existe certaines localisation vers lesquelles nous ne pouvons effectuer de livraison. Si vous êtes situés dans un de ces pays nous vous contacterons.
Qu'en est-il des douanes?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Combien de temps prend la livraison?
Les délais de livraison varient selon les localisations. Voici nos estimations:
| Localisation |
*Délais de Livraison Estimés |
| United States |
10-30 Jours ouvrés |
| Canada, Europe |
10-30 Jours ouvrés |
| Australie, Nouvelle Zélande |
10-30 Jours ouvrés |
| Amérique du Sud et Centrale |
15-30 Jours ouvrés |
| Asie |
10-20 Jours ouvrés |
| Afrique |
15-45 Jours ouvrés |
*Cela n'inclut pas notre délais de traitement de 2 à 5 jours.
Fournissez vous des informations de suivi?
Oui, vous recevrez un email contenant vos informations de suivi une fois que votre commande sera expédiée. Si vous n'avez pas reçu d'informations de suivi dans les 5 jours, s'il vous plait contactez nous.
Mon suivi indique "pas d'information disponible actuellement".
Pour certaines sociétés de livraison, cela prend de 2 à 5 jours ouvrés pour que les informations de suivi s'actualisent dans le système. Si votre commande a été passée il y a plus de 5 jours ouvrés et qu'il n'y a toujours pas d'information sur votre numéro de suivi, s'il vous plait contactez-nous.
Mes articles seront-ils envoyés en un seul colis?
Pour des raisons logistiques, des articles d'une même commande peuvent être envoyés dans des colis séparés, même si vous avez spécifié l'expédition combinée.
Si vous avez d'autres questions, s'il vous plait contactez-nous et nous feront le nécessaire pour vous aider.
RETURNS
Annulation de commande
Toutes les commandes peuvent être annulées jusqu'à ce qu'elles soient expédiées. Si votre commande a été payée et que vous avez besoin de la modifier ou de l'annuler, vous devez nous contacter dans les 12 heures maximum. Une fois que processus d'emballage et d'expédition a commencé, la commande ne peut plus être annulée.
Remboursements
Votre satisfaction est notre priorité n°1. Par conséquent, vous pouvez demander un remboursement ou une nouvelle expédition pour les produits commandés si:
- Si vous avez not recevez le produit dans le délais garanti (45 jours non incluant 2 à 5 jours de délais de traitement) vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous avez reçu le mauvais article, vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous ne voulez pas le produit que vous avec reçu, vous pouvez demander un remboursement, mais vous devez renvoyer l'article à votre frais et l'article doit être inutilisé.
Nous faisons not remettre un remboursement si:
- Votre commande n'est pas arrivée dû à des circonstances en notre contrôle (i.e. une mauvaise adresse de livraison fournie)
- Votre commande n'est pas arrivée dû à des circonstances exceptionnelles en dehors du contrôle de webinformation.fr (i.e. non accepté par les douanes, retardé par une catastrophe naturelle).
- Other exceptional circumstances outside the control of
*Vous pouvez soumettre votre demande de remboursement dans les 15 jours après que la période garantie de livraison (45 jours) ai expiré. Vous pouvez le faire en envoyant un message sur Contactez-nous page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Echanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
S'il vous plait ne nous renvoyez pas votre achat à moins que nous vous y ayons autorisé.
Quelques raisons d'acheter vos produits chez nous:
SAFE SHOPPING
Nous faisons tout notre possible pour faire de votre expérience de shopping non seulement plaisante, fluide et sans prise de tête, mais également sécurisée.
LIVRAISON GRATUITE
Profitez de services d'expédition internationales qui opèrent actuellement dans plus de 200 pays à travers le monde.
RETOURS GRATUITS
Ce n'est pas un problème si vous changez d'avis! Vous pouvez nous renvoyer votre commande pour un remboursement complet, nous vous couvrons avec notre protection complète de l'acheteur.
NOUVEAUX ARRIVAGES
De tous nouveaux produits sont disponibles régulièrement.
PROMESSE DE PRIX
Nous ne voulons pas que vous ayez à choisir entre les meilleures valeurs et les meilleurs services. C'est pourquoi nous offrons des prix compétitifs.
SERVICE CLIENT EXCELLENT
Une équipe de support professionnelle et compétente toujours heureuse de vous aider.
Adresse Email
Vérifiez le statut de votre commande en ligne. Aussi simple que ça!
The cardboard box comes very well taken care of, it's quite sturdy and didn't fall apart during the approximately 2-week journey to Chile 🇨🇱. Additionally, it's touch-sensitive, comes with its charging cable, uses a battery, has Wi-Fi, etc. It's good for the price, I recommend it.
The device arrived on time. It looks very high quality and robust. I tried it and i am very satisfied, it has 4 resets and as far as i can see, the work corresponds to the stated functions. Very honest and proactive seller. Excellent support service. 5+ definitely recommend buying. Excellent price-quality ratio. Thanks aliexpress.
It arrived on time and well packaged, now we're going to try it out.
So far so good, ✅ 😀 👍 💐 ★ 👌 😘 🌸 ★ ✌️ 🌟 ★ 👍 ♪ 💥 ♫ 🌟 ★ ✜ Quality ┗ █ ┛ And ┗ █ ┛ Service ✜ 😀 👍 💐 ★ 👌 😘 🌸 ★ ♪ 💥 ♫ 🌟 Thank you ✅ ✅ ✅ ✅ ✅ ★ ★ ★ ★ ★
It seems like a great product to me, but it should come with some kind of code.
Excellent for inspection but requires a subscription for some services, approximately $34.
Very nice item and a fast delivery, my thanks.
Ok
Excellent product, delivery to Colombia in 12 days.
Ok
Thank you, it arrived quickly, the quality is excellent, but it doesn't connect with the VW Golf 4 1.6 8-valve from 1999. I will look for the problem, thank you.
I knew product would be good, but communication was 5+. Highly recommend both product and store
Today I tried it briefly but what little I could see left me very satisfied.
The product arrived on time and everything is fine!
The product works efficiently.
Very easy to use.
The device fits well in the hand and allows for good operation. I do have one point, I thought I could buy a device with all the programs like for example, resetting brakes to install new brake pads, unfortunately it doesn't work without buying an option. I thought it shows all the programs inside, or did I read or understand it wrong? 😁
I got it in time and in good condition but i just have to test it
Great product
Perfect, works very well.
If you purchase this device with options, be sure to request a T-Code with instructions. Support is excellent as long as it's not during holiday seasons... that's okay like this. Support from the device supplier is excellent.
Very good scanner
Excellent
Works very very well 👍
Excellent product
The product arrived on time 100% recommended
I have received it on time. Hope it gona work perfect. I'm about to upgrade 1st !
The item is very good and durable.. I recommend for everyone.. I am very satisfied
Received in perfect condition! Waiting for the code to activate the special functions.
As description is. The best
It is a very professional and fast machine. But one thing I disagree with is that the sellers do not respect the agreements with customers. Therefore, the deadline is not being respected.
Hello, the device was received quickly and works perfectly. tried it on the same day.
Delivered very quickly and the seller responded quickly. I ordered the full version for all car types. You will receive a stripped-down version, but you need to request the T Code for the full version for all cars. You will receive that code in the messages, and then you can enter it in your mucar. After that, you can update everything. I have also ordered the 28 reset codes and am waiting for the T Code for the 28 reset. Then it will be updated for life for everything, but it costs over 260 euros for a complete version. I think for this version, it should have a 1-year warranty, but it should definitely be 3 years.
great for the price.
Excellent product, it took a while to arrive but it was worth it.
a product known, expensive today.
Top
I received the product in perfect condition and it works perfectly. Thank you and I recommend this seller.
super very good scanner
I have received my package in an excellent condition. Well packaged item. I'm yet to use or test it on my car. Arrived earlier than expected. I recommend this store to everyone. Thank you mucar I will buy from you guys anytime any day
very professional tool. You need to buy software to make it very complete.
I really like the machine, it's definitely very good.
Excellent, exceeds my expectations 😍
Viskas veiki ,atitinka nuotraukas jau ir isbandytas ,naudingas daiktas patariu
It has been three times. I have tried to order one of these and finally by using aliexpress. I finally got one the other two times was fraud so i had to retrieve my payment back thanks to aliexpress. I have now have one in hand and i am so happy
Improper, everything is perfect
The seller fulfilled the order. The product is very good and easy to use. The merchandise arrived before the stipulated deadline.
I haven't tested it yet, it arrived in three days!
Hello, today, 26/03/2025, I have received the OBD2 analyzer. In a couple of days, I will verify its functionality, as I need to read the operating manual carefully. Once the test is done, I will give you a second comment about it. The OBD2 analyzer has arrived in good condition, hoping that all of the following is also satisfactory. Thank you
Top product, it worked perfectly with my cars. I recommend excellent cost and benefit, and the delivery was made earlier than expected.
I didn't use it anymore, it came well packaged and carefully arrived in perfect condition, I liked the product.
I am waiting for activation, and from what I have seen, I think it will not work for my car, a Mercedes Benz from the year 2000. Class e 240 gasoline w210 If that is the case it will not be of any use to me so I hope they activate it as soon as possible apart from the updates you also have to pay them in the end the price is much higher than it looks. Since I have seen that each vehicle has an update, I would like you to explain that part well and we will see if it works for me or not when they activate it.
I’m in love with the equipment. The seller was very friendly responding in a very short time. And the good arrived in less than a month