SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Comment expédiez-vous les colis?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Livrez-vous dans le monde entier?
Oui. Nous offrons l'expédition gratuite vers plus de 200 pays à travers le monde. Cependant, il existe certaines localisation vers lesquelles nous ne pouvons effectuer de livraison. Si vous êtes situés dans un de ces pays nous vous contacterons.
Qu'en est-il des douanes?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Combien de temps prend la livraison?
Les délais de livraison varient selon les localisations. Voici nos estimations:
| Localisation |
*Délais de Livraison Estimés |
| United States |
10-30 Jours ouvrés |
| Canada, Europe |
10-30 Jours ouvrés |
| Australie, Nouvelle Zélande |
10-30 Jours ouvrés |
| Amérique du Sud et Centrale |
15-30 Jours ouvrés |
| Asie |
10-20 Jours ouvrés |
| Afrique |
15-45 Jours ouvrés |
*Cela n'inclut pas notre délais de traitement de 2 à 5 jours.
Fournissez vous des informations de suivi?
Oui, vous recevrez un email contenant vos informations de suivi une fois que votre commande sera expédiée. Si vous n'avez pas reçu d'informations de suivi dans les 5 jours, s'il vous plait contactez nous.
Mon suivi indique "pas d'information disponible actuellement".
Pour certaines sociétés de livraison, cela prend de 2 à 5 jours ouvrés pour que les informations de suivi s'actualisent dans le système. Si votre commande a été passée il y a plus de 5 jours ouvrés et qu'il n'y a toujours pas d'information sur votre numéro de suivi, s'il vous plait contactez-nous.
Mes articles seront-ils envoyés en un seul colis?
Pour des raisons logistiques, des articles d'une même commande peuvent être envoyés dans des colis séparés, même si vous avez spécifié l'expédition combinée.
Si vous avez d'autres questions, s'il vous plait contactez-nous et nous feront le nécessaire pour vous aider.
RETURNS
Annulation de commande
Toutes les commandes peuvent être annulées jusqu'à ce qu'elles soient expédiées. Si votre commande a été payée et que vous avez besoin de la modifier ou de l'annuler, vous devez nous contacter dans les 12 heures maximum. Une fois que processus d'emballage et d'expédition a commencé, la commande ne peut plus être annulée.
Remboursements
Votre satisfaction est notre priorité n°1. Par conséquent, vous pouvez demander un remboursement ou une nouvelle expédition pour les produits commandés si:
- Si vous avez not recevez le produit dans le délais garanti (45 jours non incluant 2 à 5 jours de délais de traitement) vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous avez reçu le mauvais article, vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous ne voulez pas le produit que vous avec reçu, vous pouvez demander un remboursement, mais vous devez renvoyer l'article à votre frais et l'article doit être inutilisé.
Nous faisons not remettre un remboursement si:
- Votre commande n'est pas arrivée dû à des circonstances en notre contrôle (i.e. une mauvaise adresse de livraison fournie)
- Votre commande n'est pas arrivée dû à des circonstances exceptionnelles en dehors du contrôle de webinformation.fr (i.e. non accepté par les douanes, retardé par une catastrophe naturelle).
- Other exceptional circumstances outside the control of
*Vous pouvez soumettre votre demande de remboursement dans les 15 jours après que la période garantie de livraison (45 jours) ai expiré. Vous pouvez le faire en envoyant un message sur Contactez-nous page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Echanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
S'il vous plait ne nous renvoyez pas votre achat à moins que nous vous y ayons autorisé.
Quelques raisons d'acheter vos produits chez nous:
SAFE SHOPPING
Nous faisons tout notre possible pour faire de votre expérience de shopping non seulement plaisante, fluide et sans prise de tête, mais également sécurisée.
LIVRAISON GRATUITE
Profitez de services d'expédition internationales qui opèrent actuellement dans plus de 200 pays à travers le monde.
RETOURS GRATUITS
Ce n'est pas un problème si vous changez d'avis! Vous pouvez nous renvoyer votre commande pour un remboursement complet, nous vous couvrons avec notre protection complète de l'acheteur.
NOUVEAUX ARRIVAGES
De tous nouveaux produits sont disponibles régulièrement.
PROMESSE DE PRIX
Nous ne voulons pas que vous ayez à choisir entre les meilleures valeurs et les meilleurs services. C'est pourquoi nous offrons des prix compétitifs.
SERVICE CLIENT EXCELLENT
Une équipe de support professionnelle et compétente toujours heureuse de vous aider.
Adresse Email
Vérifiez le statut de votre commande en ligne. Aussi simple que ça!
Great!
Good earphones, solid choice. I had some troubles with my pair, but support service was of the great help and even offered me free replacement. Absolute 5/5.
I know is a great price quality related product but i spected more, have other wire headphones from moondrop and they are great but this one are fine just that, fine.
Very good headphones for their low price, the noise cancellation has been quite useful for me when traveling on buses.
Very good headphones, the noise cancellation system is acceptable for the price. The software for control via cell phone is also very good. I fully recommend them.
Hello, the product is good, high quality, satisfied, thanks to the seller for shipping.
Mediocre at best, i'm very disappointed with the lack of eq bands on moondrop app (i was expecting a 10-band peq but what i got was a 5-band one with no possibility to upload my own curve to autoeq). Other complaints are the missing volume controls on touch settings, the mediocre treble extension and poor default tuning. I do not recommend this model because it sounds worst than the standard st2, and even worst than the original st. If you really like the vdsf save money and get the space travel 2 standard.
Incredible phone for the price, but keep in mind that it has a more neutral tuning which may make people who like bass like those from JBL find the phone bad.
Good material, good sound and noise cancellation. The battery lasts quite a bit. The mobile app is good.
Excellent quality
There is no competition, the best you can buy today. Vi
Excellent cost-benefit ratio. Far superior to ST v1.
Amazing headphones! Similar in character to my first Space Travel, only you can hear more details. Universally genre, a music lover's dream! LDAC and gain (amplification) switch in the settings of the app, there's also a parametric equalizer. The gaming mode is such that I couldn't believe my ears - there's no lag at all (apparently a feature of hardware with Bluetooth 6.0).
High-quality...................................... . . ...................................................
Excellent headphones. Good construction, great active noise cancelling, exceptional sound.
It's a very good earphone, worth it for those who want more battery hours, but the Moondrop Space Travel 1 made me reach a new level, something that this one unfortunately didn't give me the same feeling, so it's still a good earphone, worth it for the right price, but I didn't find it as amazing as the 1 for now.
Fast delivery and as advertised. So far super satisfied with the headphones!!
Excellent quality headphones, clean and well-balanced sound. Intuitive app. The only downside is how to remove them from the case.
Audio quality is as expected. Relatively flat (reference). However, build quality reflects the price (on the cheap side).
Excellent TWS earphones for the price! I love the sound of Planar headphones, and here they are TWS for an affordable price! For listening to music on the road and generally outside the house, it's simple. 👍 There are modes TRANSPARENT, ANC, they work perfectly. From the downsides: inconvenient styling, decided to "show off" and it worked out. 😕 Inconvenient to take out!
Very solid earbuds. No complaints from me, although anc and transparency could be better, but for the price point it's great.
Sound quality is really good with a wide sound stage. Only problem is the app, sometimes it doesn’t work.
Very good headphones. Eq is a killer feature, you can change the sound a lot. Good clarity, resolution, still punchy bass, not too basshead. Light sound, good treble. A little bit sibilance, not critical. Awesome!! Recommend!
Best tws around $50, much better than melobuds pro or space travel 1. Clean sound and ultra comfortable.
Bought one standard and one ultra model to test the difference between both, ended up loving and using both all the time, now when one's battery runs out, i quickly swap with the other set lol Sound quality is solid, played with eq and got both quite beautiful sounding for my taste Build quality is great, design is immaculate, makes you look badass when wearing Comfort is great too, but not as perfect as the more conventional all rounded (uglier) designs out there. Its still great tho Best feature gotta be the anime voices for the commands
The sound is very good, LDAC sounds VERY clean and pleasant, the ANC is more of a decoration covering very little even compared to my Buds FE.
Great sound, from high to low, very detailed and enjoyable to listen to. It will only show everything it has if you activate all its features, so I advise downloading the brand's app. Note: The advanced features of this headphone are only available on the Android system.
Excellent sound quality and an app with many features.
Yes
Sounds nice. Not too bassy. I hope moon drop update ldac with custom eq
Earbuds are very comfortable and fit well. My only gripe is the case, there’s one too many times where pulling them out of the case feels fiddly.
Space travel 2 ultra is a fine tws, but i wouldn't consider it a significant upgrade over the normal 2.
Great product, great seller. I recommend. Great product, great seller. I recommend. Great product, great seller. I recommend. Great product, great seller. I recommend. Great product, great seller. I recommend.
Great headphones, good value for money. The Moondrop app link offers many sound customization options. The predominant sound signature is cool neutral, with clear and detailed midrange, good soundstage and separation, treble is present and crystalline, with good definition for a TWS. Although it is possible to add more bass, that is not its intended purpose. It's far from a bass head, so if you appreciate low-frequency punch, stay away from this model. I tested the LDAC and it works well with a good connection. The pen that disables the parametric equalizer drains the battery, so I stick with AAC anyway. I recommend it, it arrived in Brazil ahead of schedule by the carrier (problematic) Anjun, and incredibly everything went well.
Wow... what a sensation! It exhibits a level of detail that rivals an ARTTI T10. However, it lacks bass and the treble is too prominent for my ears. We also have the problem of the earbuds not fitting well inside the case, potentially falling out during transportation. Apart from that, it's one of the best TWS I've ever heard, despite its issues. For the price, it's more than recommended!
Great product, great seller. I recommend. Great product, great seller. I recommend. Great product, great seller. I recommend. Great product, great seller. I recommend. Great product, great seller. I recommend.
I got both to test and liked them both; they are quite similar.
Looks good. I replaced it from the space travel 2 because i was having issues with impedance and eee noise all the time. Hopefully this doesn't develop the same issues. (moondrop support was excellent and returned and refunded me). Otherwise, these feel much better clearer. The space travel 2 felt like it was lacking quality, and for only £4 more it's a no brainer. With coins currently at 25% this comes down to $30 + 5 off 30 coupon, great deal for $25. Again the great thing about this is the interactive dsp, and they feel more comfortable than the space travel 2.
Incredible phone, fits perfectly in the ear, delivery was fast, this store is the most reliable on Aliexpress for headphones, I've had issues with other stores but this one is the most reliable.
Great little pair they sound way above their price
Got as an upgrade to the space travels, much better colour and design and has ldac
Very good headphones 100% recommended
Good price, good product, better sound. With this earphone What's your flavor today? Just ipods?? Every day? ? Thank you so much moondrop
Good sounding for the pricem not mind blowing, just a good set of earbuds.
The space travel 2 ultra is a really detailed earphone but i'm not an audiophile, unfortunately i think it lacks a bit of bass that is present in space travel 1, the problem with space travel 1 in my opinion is that i think the volume is not that loud so i bought st2 ultra thinking it would be a st1 but with louder volume, but that isn't the case st2 ultra is more on a less bassier side. Now for the package i found it a little bit too simple for shipping such a delicated product to the other side of the world, fortunately nothing happened.
The Moondrop Space Travel 2 Ultra surprises with its crystal-clear sound quality. The bass is powerful and balanced, without losing definition in the treble. Furthermore, it offers great comfort for prolonged daily use.
Works great, anc is pretty good. Lots of eq options with the app.
Great quality product, impeccable sound quality, you can make various adjustments on its app, and the headphones are beautiful. Additionally, the delivery was very fast.
Change ear tips to get a good seal and they definitely sound great! !
Excellent quality phone! Worth every penny! It arrived very quickly in my country, what took longer was the delivery system itself, but what can you do, Brazil!
Very good sound! But I couldn't get LDAC to work. Noise suppressor is fine and the best feature is the audio profiles that can be downloaded from both the community and officials.
Very very fast shipping (6 days from ordering to delivery in perth, wa), very well priced and sounds great especially with peq
Upgraded from space travel 1. Anc is much better, however i did not like how they sounded comparing to space travel with basshead preset, but i configured them in app and now they sound very good. The design is very nice too, case size is the same as first version. Sadly magnets are weaker than i expected :( but it's okay for me. Would be great if they added a switch for anc in android's quick menu
Just arrived on time. Well packed. Products quality is pretty good for its price
This is my first time buying Suwolwoo, and delivery took 6 days. The sound quality was a bit lower compared to AirPods, but external noise cancellation was good. I also received extra ear tips and a transparent case. The overall finish had a matte gray feel, and the charging case was exposed type. It matches well with the transparent case. It feels average and good? There aren't many reviews in Korea. I'll say the evaluation is good. The illustration is very pretty.