SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Comment expédiez-vous les colis?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Livrez-vous dans le monde entier?
Oui. Nous offrons l'expédition gratuite vers plus de 200 pays à travers le monde. Cependant, il existe certaines localisation vers lesquelles nous ne pouvons effectuer de livraison. Si vous êtes situés dans un de ces pays nous vous contacterons.
Qu'en est-il des douanes?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Combien de temps prend la livraison?
Les délais de livraison varient selon les localisations. Voici nos estimations:
| Localisation |
*Délais de Livraison Estimés |
| United States |
10-30 Jours ouvrés |
| Canada, Europe |
10-30 Jours ouvrés |
| Australie, Nouvelle Zélande |
10-30 Jours ouvrés |
| Amérique du Sud et Centrale |
15-30 Jours ouvrés |
| Asie |
10-20 Jours ouvrés |
| Afrique |
15-45 Jours ouvrés |
*Cela n'inclut pas notre délais de traitement de 2 à 5 jours.
Fournissez vous des informations de suivi?
Oui, vous recevrez un email contenant vos informations de suivi une fois que votre commande sera expédiée. Si vous n'avez pas reçu d'informations de suivi dans les 5 jours, s'il vous plait contactez nous.
Mon suivi indique "pas d'information disponible actuellement".
Pour certaines sociétés de livraison, cela prend de 2 à 5 jours ouvrés pour que les informations de suivi s'actualisent dans le système. Si votre commande a été passée il y a plus de 5 jours ouvrés et qu'il n'y a toujours pas d'information sur votre numéro de suivi, s'il vous plait contactez-nous.
Mes articles seront-ils envoyés en un seul colis?
Pour des raisons logistiques, des articles d'une même commande peuvent être envoyés dans des colis séparés, même si vous avez spécifié l'expédition combinée.
Si vous avez d'autres questions, s'il vous plait contactez-nous et nous feront le nécessaire pour vous aider.
RETURNS
Annulation de commande
Toutes les commandes peuvent être annulées jusqu'à ce qu'elles soient expédiées. Si votre commande a été payée et que vous avez besoin de la modifier ou de l'annuler, vous devez nous contacter dans les 12 heures maximum. Une fois que processus d'emballage et d'expédition a commencé, la commande ne peut plus être annulée.
Remboursements
Votre satisfaction est notre priorité n°1. Par conséquent, vous pouvez demander un remboursement ou une nouvelle expédition pour les produits commandés si:
- Si vous avez not recevez le produit dans le délais garanti (45 jours non incluant 2 à 5 jours de délais de traitement) vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous avez reçu le mauvais article, vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous ne voulez pas le produit que vous avec reçu, vous pouvez demander un remboursement, mais vous devez renvoyer l'article à votre frais et l'article doit être inutilisé.
Nous faisons not remettre un remboursement si:
- Votre commande n'est pas arrivée dû à des circonstances en notre contrôle (i.e. une mauvaise adresse de livraison fournie)
- Votre commande n'est pas arrivée dû à des circonstances exceptionnelles en dehors du contrôle de webinformation.fr (i.e. non accepté par les douanes, retardé par une catastrophe naturelle).
- Other exceptional circumstances outside the control of
*Vous pouvez soumettre votre demande de remboursement dans les 15 jours après que la période garantie de livraison (45 jours) ai expiré. Vous pouvez le faire en envoyant un message sur Contactez-nous page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Echanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
S'il vous plait ne nous renvoyez pas votre achat à moins que nous vous y ayons autorisé.
Quelques raisons d'acheter vos produits chez nous:
SAFE SHOPPING
Nous faisons tout notre possible pour faire de votre expérience de shopping non seulement plaisante, fluide et sans prise de tête, mais également sécurisée.
LIVRAISON GRATUITE
Profitez de services d'expédition internationales qui opèrent actuellement dans plus de 200 pays à travers le monde.
RETOURS GRATUITS
Ce n'est pas un problème si vous changez d'avis! Vous pouvez nous renvoyer votre commande pour un remboursement complet, nous vous couvrons avec notre protection complète de l'acheteur.
NOUVEAUX ARRIVAGES
De tous nouveaux produits sont disponibles régulièrement.
PROMESSE DE PRIX
Nous ne voulons pas que vous ayez à choisir entre les meilleures valeurs et les meilleurs services. C'est pourquoi nous offrons des prix compétitifs.
SERVICE CLIENT EXCELLENT
Une équipe de support professionnelle et compétente toujours heureuse de vous aider.
Adresse Email
Vérifiez le statut de votre commande en ligne. Aussi simple que ça!
Arrived in Ukraine in 11 days. Good quality. Holds well on Samsung S23 Ultra. If you use the phone a lot, it gets a bit hot.
Excellent battery, better than Apple's. I highly recommend it. It arrived very quickly in Mexico and the quality is quite good for the price.
It charges well, I use it on a Samsung S25 Ultra and it works well, but it depends on the phone; the battery works fine.
good battery does not heat up on s25 ultra
Works perfectly for iPhone models from 12 to 17. at Samsung only in s25 models. since the qi2 certification only operates for this. but it works perfectly with the cable
Functional, charges an iPhone 15 Pro correctly. Also tested on an S24, works well. Arrived quickly and without issues.
The truth is that the battery is super good, I expected less but it surprised me, it works perfectly and it shows that I expected quality.
Luxury, I liked it. For Samsung, it's only compatible with wireless charging from the S25 series and Z Flip or Fold... with iPhone from the 12-17 series... apart from that, it charges quickly and is very pretty.
As always, the best!!! Got along with the iPhone right away. Arrived fully charged. Delivery to Israel in 21 days. Highly recommend the product and the seller!
It feels of great quality, comes in its box and its power adapter. As soon as it arrived, I started charging it and it already had almost full charge. To test it, I placed it on my device and it started charging without any issues. I fully recommend it.
Its ok, not fast charge (atleast not for me) - good backup to keep for nature trips maybe
Very high-quality power bank. Enough to recharge iPhone 12 Pro 1.5 - 2 times. High-quality materials and surface. The only thing in the photo was that the device had two outputs: usb c and usb a, but it came with only one - type c. Also, there is no stand for the phone.
The order was processed, shipped, and delivered quickly. Perfect quality, as with all Baseus products. I recommend the product and the seller and wish the store prosperity.
Arrived in Ukraine within 10 days from the date of payment, although it was stated 2-3 months delivery time, magnetically holds firmly, charges iPhone 13 pro quickly (approximately 2% per minute), thanks to the seller ❤️.
works
Received the order quickly, the power bank works. Provides the specified protocols. I recommend it.
Fast delivery - 12 days, new mail. The quality is excellent. Quite a compact thing. In my opinion, I would like a USB output. I took it for approximately 550 UAH.
Really high quality and works great. It heats up a bit during charging but that's completely legitimate. I highly recommend it.
Shipped quickly. Almost not tracked. 20 days went to Kyiv. The quality is good as always. The magnet for the iPhone 15pro max does not magnetize, only through the case. Charging is fast. I recommend
Quite a good Power Bank compared to Ugreen, Baseus is better, it's 25g lighter and that's noticeable, believe me, it's not as thick as Ugreen. In terms of build quality, both are good, but Baseus wins in weight, dimensions, and compactness. I've added a photo of the weight of both. I choose Baseus because the price is more favorable.
The battery took a while to arrive in CDMX, I just received it. Works well with the Samsung Galaxy S25 Ultra, the magnet is strong enough to stick to the case shown in the photo that I also bought on Aliexpress. The battery does not cover the cell phone cameras. What is certain is that the battery causes a bit of interference with the S Pen, it doesn't allow writing in a small part of Samsung Notes. Overall, I am very satisfied with my purchase.
Looks good, feels pleasant to the touch. Charges both with and without a cable. Got it at a discount for about 700 UAH. Delivered quickly, even though it said it would arrive in a month and a half.
arrived very quickly 💪 plastic indeed 🥺
Like all products from this brand, very good quality and just as described in the advertisement.
Good power bank. Quickly charges the phone.
fully corresponds to the stated specifications. the quality is good. the magnet works with both pixel 10 pro xl and iPhones. charging works on android phones, but the magnet won't hold without a case.
I ordered the second one. Great power bank. But we need to wait for discounts.
Delivery 18 days. The power bank is cool. Xiaomi 15T Pro charges, but wireless charging is slow. Fast via wire. Both the bank and the phone heat up a little, but not critically. The size fits perfectly. Bought for 970 UAH.
Beautiful
Great product! Slow shipping.
Works great i use it everyday, came without the cable, it sticks to rhe phone great
Excellent charger. I recommend the seller.
haven't used it yet
Everything is clear with the description. Thank you as always for the quality product! Charges with the inscription "Fast Wireless Charging". I recommend!
good product from a good seller. Time will tell how the battery performs.
very cool item, magnetizes well and charges without issues
High-quality product, everything works. The device arrived fully charged. Delivery is faster than the initial data indicates. I recommend both the product and the seller.
It sticks well to the phone and charges it even several times 👌👍 A little thick but with a larger capacity
It's thin but looks stylish and charges quickly.
Fine works as advertised. Cheetah deliveries woeful horrble service, spends long time in storage, only 1 delivery point in city which is closed on friday and doesn't have parking Not sellers fault! !
A little thick
Nice product.
Everything works perfectly. The magnet has medium strength.
Small, compact. It may get hot when charging, so it's better not to do this in the sun.
Excellent quality, Baseus does not disappoint. It was a gift and the power bank was greatly appreciated. So far it works well and doesn't heat up much.
The product is of good quality and matches the description. I am ordering for the first time, it works excellently and holds well on the iPhone 15 Pro Max. Charges quickly. I recommend the seller.
Looks good, the magnet is not the strongest there is
Received the power bank, arrived on time, satisfied with the quality.
The product is of good quality and matches the description. Came very quickly, about ten days by new mail. This is not my first time buying, it works perfectly with iPhone 14-15 pro. I recommend the seller.
This product is fantastic! It works seamlessly with my iphone, making it incredibly convenient for my daily use.
doing the work altogether
Its a good product i liked the amount of charging ways I mostly use the wireless, so it can be annoying for some people because its on the back of the phone so consider that if you want to buy that But overall its a good product
perfect
Looks good, I haven't started charging yet, but it's really thick and heavy
Came undamaged, works great. It's recommended to everyone who owns a compatible iPhone. Svydivdov Sergey Vasilievich is a complete bastard. Quality materials, solid feel in your hands.
I bought it because it's small, I don't use wireless charging. Everything is fine as always with Baseus, the only thing is that it barely makes a sound... not continuously, but gives strange signals.
It arrived much faster than I expected, taking almost 2 weeks to reach Mexico. Normally batteries are sent by ship, but apparently this powerbank is an exception and was sent by air (I assume because of the labels that certify it is safe for use on airplanes). Changing the subject, the powerbank fulfills its purpose, providing fast wireless charging for my S25 ultra and an iPhone 12 pro. The magnet has very good adhesion, especially when used on an iPhone. I used it during a mountain bike ride and it never came off after several sudden movements, but it still works perfectly on Android as long as you have a good case, especially if it's magnetic (note, it doesn't have to be metal at all, it just needs to be magnetized to hold onto the phone better). I recommend buying it if the final price comes out to less than 400 MXN with coupons and other discounts included. And if they ask me, they have not charged me taxes or customs for this product.
Received.
Qi2 support is a major advantage for wireless charging. The price is good, and its fast wireless charging and low heat generation are better than other products.
The delivery arrived very quickly. They said it would take about two months, but it seems like it arrived in just a week. Charging works very well with wireless fast charging. The capacity is similar to any other 10000 battery. The magnetism is quite useful, making it very convenient.
Very good Magsafe charging working good
Very good, suitable for my needs
I bought with a $20 store coupon + $4 AliExpress coupon, totaling $16.19. BASEUS - always 100% QUALITY! !! The only drawback is that it has a VERY WEAK MAGNET! !! I RECOMMEND THIS STORE TO EVERYONE! ! !
A quality power bank. Works great. This is not the first time I've bought it; this time I took it as a spare in the car. With a price of $14, it's a great option.
Excellent charger. meets the description exactly
The power bank is of good quality, everything is packed. Works and looks amazing.
Fast delivery to the new post office. Everything is of high quality as always at the level of Baseus. The only thing is that it's a bit heavy for my handbag. I will take another 5000 mah
Took everything well, thank you.
It arrived faster than stated in the description. During operation, the power bank gets quite hot.
Cool power bank, small, can charge 13 iPhones on one charge
Received thanks, everything is fine.
It's a suitable product for the price.
Thank you! Always fast, precise, excellent service and guaranteed quality. 🤍 🥰
Okay, the Galaxy has interference due to the lens.
It arrived quickly, charges normally. Sent by Nova Poshta, which is a plus. Holds firmly. Thanks to the manufacturer and seller.
Well received. I had another brand's product, but this style is more convenient to use, so I got another one. I am using an Android Galaxy S22 Ultra and a MagSafe case. When charging via wired, it outputs more than 20w. In wireless mode, it outputs around 12~13w.
I don't know the performance as it hasn't been used yet.
Although delivery is somewhat slow, the product is fine.
👍 Good
Excellent power bank
It's fast and good, oh good good!
They said it would come in August, but it arrived quickly.
Win product! A winning price!
Good power bank. beautiful. But it doesn't fit the iPhone in a simple case. You definitely need a magsafe case. And I haven't understood the volume yet, but it's not enough for a day. 4 stars for now.
I give it 5 stars because... I haven't seen it yet. When I get home, if something is wrong, I will change the review. I managed to get it on sale, it cost less than a thousand.
Very big for 10,000mah, not easy to use as portable wireless charger, also heavy (but that's make sense in 10000 model).
It's convenient to carry around lightly without a cable attached to MagSafe. I think the battery capacity is sufficient for about a day! Good convenience
Super quality and price! Not as thick as it seems in the photo. Everything was well packed and delivered safe and sound! Can be worn every day! good thing I took 10000.
Good
The delivery was a bit late due to the battery. Since the tracking number starts with ZC, I didn't know the package was delivered near my house because there was no contact. Please note. The product has a good finish and the charging speed is good. There is a slight heat generation and the weight is a bit heavy!
Looks a great product. I by alot of your product's. They are great 👍 . Thanks again 😊
wow perfect My daughter flew for it
Seems good Haven't used it yet
Excellent product at a very good price! I really love the Baseus brand and I have so many products from this brand that I can't count them...
Excellent product
Small, effective, great quality
Satisfied with the quality of horse charging products
Compact size, holds a charge and charges normally. Baseus products are usually always satisfactory and last a long time.
I'm very satisfied
Perfectly charges iPhone 14 Pro Max.
This is baseus. High-quality paint job that doesn't come off easily with a high-quality finish. Fast qi2 wireless charging magsafe method. Equipped with multiple charging ports to respond to various supply and demand. Occasionally, when wirelessly charging, a very small high-frequency sound like the tick-tock clock hands is heard, but it is not a big problem, so i recorded it as a video and sent it to the customer center. Since it is a small thing, i hope that the research team will see this and improve it to make the baseus brand with even more perfect quality. Thank you.
The Baseus wireless charger is highly recommended with the necessary features and a reasonable price for its capacity.
I like the item, but delivery is too slow!
It works fine if I charge it. It's still the first day, so it works well. If it doesn't break down for a long time, I think it will be too tight. But the weight is a bit bigger than I thought. Still, I don't think it will be bad to wear it. I hope the magnetic power comes out a little smaller.
15w fast charging on galaxy fold series. Strong magnet for magsafe.
Great quality, looks solid, very pleased with this purchase