SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Comment expédiez-vous les colis?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Livrez-vous dans le monde entier?
Oui. Nous offrons l'expédition gratuite vers plus de 200 pays à travers le monde. Cependant, il existe certaines localisation vers lesquelles nous ne pouvons effectuer de livraison. Si vous êtes situés dans un de ces pays nous vous contacterons.
Qu'en est-il des douanes?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Combien de temps prend la livraison?
Les délais de livraison varient selon les localisations. Voici nos estimations:
| Localisation |
*Délais de Livraison Estimés |
| United States |
10-30 Jours ouvrés |
| Canada, Europe |
10-30 Jours ouvrés |
| Australie, Nouvelle Zélande |
10-30 Jours ouvrés |
| Amérique du Sud et Centrale |
15-30 Jours ouvrés |
| Asie |
10-20 Jours ouvrés |
| Afrique |
15-45 Jours ouvrés |
*Cela n'inclut pas notre délais de traitement de 2 à 5 jours.
Fournissez vous des informations de suivi?
Oui, vous recevrez un email contenant vos informations de suivi une fois que votre commande sera expédiée. Si vous n'avez pas reçu d'informations de suivi dans les 5 jours, s'il vous plait contactez nous.
Mon suivi indique "pas d'information disponible actuellement".
Pour certaines sociétés de livraison, cela prend de 2 à 5 jours ouvrés pour que les informations de suivi s'actualisent dans le système. Si votre commande a été passée il y a plus de 5 jours ouvrés et qu'il n'y a toujours pas d'information sur votre numéro de suivi, s'il vous plait contactez-nous.
Mes articles seront-ils envoyés en un seul colis?
Pour des raisons logistiques, des articles d'une même commande peuvent être envoyés dans des colis séparés, même si vous avez spécifié l'expédition combinée.
Si vous avez d'autres questions, s'il vous plait contactez-nous et nous feront le nécessaire pour vous aider.
RETURNS
Annulation de commande
Toutes les commandes peuvent être annulées jusqu'à ce qu'elles soient expédiées. Si votre commande a été payée et que vous avez besoin de la modifier ou de l'annuler, vous devez nous contacter dans les 12 heures maximum. Une fois que processus d'emballage et d'expédition a commencé, la commande ne peut plus être annulée.
Remboursements
Votre satisfaction est notre priorité n°1. Par conséquent, vous pouvez demander un remboursement ou une nouvelle expédition pour les produits commandés si:
- Si vous avez not recevez le produit dans le délais garanti (45 jours non incluant 2 à 5 jours de délais de traitement) vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous avez reçu le mauvais article, vous pouvez demander un remboursement ou une nouvelle expédition.
- Si vous ne voulez pas le produit que vous avec reçu, vous pouvez demander un remboursement, mais vous devez renvoyer l'article à votre frais et l'article doit être inutilisé.
Nous faisons not remettre un remboursement si:
- Votre commande n'est pas arrivée dû à des circonstances en notre contrôle (i.e. une mauvaise adresse de livraison fournie)
- Votre commande n'est pas arrivée dû à des circonstances exceptionnelles en dehors du contrôle de webinformation.fr (i.e. non accepté par les douanes, retardé par une catastrophe naturelle).
- Other exceptional circumstances outside the control of
*Vous pouvez soumettre votre demande de remboursement dans les 15 jours après que la période garantie de livraison (45 jours) ai expiré. Vous pouvez le faire en envoyant un message sur Contactez-nous page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Echanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
S'il vous plait ne nous renvoyez pas votre achat à moins que nous vous y ayons autorisé.
Quelques raisons d'acheter vos produits chez nous:
SAFE SHOPPING
Nous faisons tout notre possible pour faire de votre expérience de shopping non seulement plaisante, fluide et sans prise de tête, mais également sécurisée.
LIVRAISON GRATUITE
Profitez de services d'expédition internationales qui opèrent actuellement dans plus de 200 pays à travers le monde.
RETOURS GRATUITS
Ce n'est pas un problème si vous changez d'avis! Vous pouvez nous renvoyer votre commande pour un remboursement complet, nous vous couvrons avec notre protection complète de l'acheteur.
NOUVEAUX ARRIVAGES
De tous nouveaux produits sont disponibles régulièrement.
PROMESSE DE PRIX
Nous ne voulons pas que vous ayez à choisir entre les meilleures valeurs et les meilleurs services. C'est pourquoi nous offrons des prix compétitifs.
SERVICE CLIENT EXCELLENT
Une équipe de support professionnelle et compétente toujours heureuse de vous aider.
Adresse Email
Vérifiez le statut de votre commande en ligne. Aussi simple que ça!
Fast delivery, I paid on 02/01/26 on a Friday and it was delivered on 06/01/26 on a Tuesday, in São Paulo, SP. Power as described in the manual, configurable audio output that can be either Maike and radio or not, and optional external case, has FCC certification, excellent cost-performance ratio, great communication with the seller, always available to resolve any issue. Thank you, Retevis.
Wonderful, I'm super happy with the purchase, the seller was very polite, excellent service, and the radio is top-notch.
Super fast delivery, well ahead of the expected time. Excellent product with great finishing. Highly recommended!!!
Great radio, working perfectly, delivered very quickly.
Everything is fine, gladly again.
Fast delivery by new mail. Corresponds to the description. Where I couldn't reach with Baofeng before, everything works well with Retevis at medium power.
Very fast local delivery. The seller is excellent.
When you mention Retevis, you already know it's a quality product!
very fast shipping and goods as described. recommended
Delivered on time. Excellent packaging. good supply of accessories. The device works well, some doubts about the transmission power. Very convenient the microphone with keyboard.
Good device at a low price that is also approval-compliant. Fits me for now. I say for now because when you have a defective device, the dealers here often turn a blind eye. Let's wait and see, but it's a solid mass-produced product that should last a while.
I was able to purchase it at a lower price during the event.
Spectacular radio, exceeded my expectations. Just buy it!!
Please arrived undamaged everything is fine product as described I think it will be a good purchase.
Everything OK with the receipt, the radio is excellent, only the carrier is terrible. But I recommend the equipment!!!
Excellent radio, fast shipping, top seller.
Very good!
Beautiful radio with a great price.
Excellent, great quality
very good top
I had a problem with the radio and Retevis quickly sent another one. I was surprised by the service and the new radio worked perfectly. Congratulations on the excellent service and support, this demonstrates the company's commitment to its customers.
Delivered fairly quickly Item appears in very good condition.
The package was delivered to Dnepr in 10 days, but it was lost at Ukrposhta, and I finally received it after 21 days. The product matches the description. Everything works as it should, as always. I even upgraded the modulation to studio quality, now it's a pleasure to work with!
Very good, excellent deadline.
Working perfectly fine. Some heat is generating during tx, may be due to incompatible antenna. Able to crack local repeater, simplex in vhf & uhf.
Very well-built radio. I use it with a Flower Pot antenna and everything is fine.
Perfect! High-quality material! Aliexpress deliveries are getting faster and faster! Thank you!
Fast delivery. Beautiful and compact radio.
One of the best radios received, i had to go through according to the government regulations, so it took a bit longer delivery. But the radio is awesome. The seller knew required documents to pass my country customs which he sent me by email. Thanks to the seller for the service.
The equipment arrived very well packaged and in good condition, the service from the official Retevis store is highly recommended.
Excellent product. I recommend it to every radio amateur. Arrived well packaged and undamaged. Works great. Display with plenty of large numbers
Good product,. And fast delivery. Highly recommended
Good radio
The package was delivered to Dnepr in 10 days. The product matches the description.
It arrived perfectly and
Well done, item received in perfect condition.
Excellent seller, but the delivery took too long. However, it's not the seller's fault but rather the Brazilian postal service and customs.
Fast delivery. A qualitatively made radio station, excellent modulation, power at 2m and 0.7m measured with a meter, the output is the declared 25 Watts. I recommend the device before purchase. Thank you to the seller.
Good finish, good quality. I haven't done transmission tests yet. It arrived in 7 days
My comment is a thank you and validation of the store. I bought my radio and it worked normally, but on the third use, it stopped transmitting. Contacting the store, they confirmed the radio's defect and approved a full refund of the paid amount. They left the radio with me to try to fix it on their own.
Everything is fine, working normally. The device is customizable, allowing you to choose different functions for the buttons. I recommend installing a cooler, as the heatsink alone is not enough to cool it.
The communication with the store was fast and efficient, addressing all my doubts. The radio came very well packaged. I still need to install the radio to test it. Due to Brazilian laws, I initiated the approval process as soon as the shipping code appeared. It is important to do this to avoid problems with the device entering the country. I highly recommend the Retevis store.
excellent radio, fast transaction.
Very quick delivery, 8 days to australia! I'm happy with the radio, my only feedback is that i was told the radio would have the latest firmware, however it did not. I was able to update the firmware myself and it's working very well so no big issue.
everything as described... great seller... excellent radio, compact and functional... recommended... *****
It took a long time to arrive, well it came well packaged, the radio is very good and the seller was attentive
Fine quality, very good rx/tx, low temperature after medium use, works well so long
It's the second one I've bought. It works very well and is easily programmed. The manual it comes with is quite poorly translated. I have assembled this in a suitcase where there are two antennas, an power supply for the power bank, a power bank charger, a USB charger, multiple output and power inputs, multiple cables, and a magnetic base to put the antenna outside the suitcase, and some other things. It goes in a airtight and unmeasable suitcase. The transmitter can easily be removed from the suitcase to use outside of it. I put a photo of the assembly with the short antenna on.
kvalitne zabalene, quickly added, price. Vsetko works ako ma, pri dlhsom pouzivani sa zahrieva, but inak nemam co vytknut. For this price without a competition, quality prevedence. Programming cez pc works great.
Received today. Makes a sensible impression. Unfortunately after delivery on Amazon it costs €7. I won't complain about this.
Excellent machine and excellent seller! ! Everything according to the product description! ! Easy to program and use! ! It's not the first one i've had...they've made me happy and without any problems! ! The best in its category. Fast shipping! !the magnetic antenna is better than the diamond that i have had for two years...
Very good radio with instructions in 3 languages including French and perfect fast shipping.